700 8th Ave. West, Suite 101, Palmetto, FL 34221  |  941-776-4000



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Position: Patient Services Representative - Arcadia
Location: Arcadia, FL
Date of Vacancy: 06/14/18
Closing Date: Until Filled
Job Summary:

The Patient Services Representative is responsible for friendly, courteous, professional and informative customer service to the company’s patients seeking to schedule appointments, requiring referrals or needing other information or service.  The Patient Services Representative provides a caring and compassionate impression on all clients of the company. 

  • Provides friendly, courteous and professional service at all time to all clients and patients
  • Works primarily over the telephone and has an excellent understanding of telephone usage and the operation of the telephone system
  • Answers in-coming telephone calls within three (3) rings and accurately directs and/or assists the caller 
  • Forwards calls accurately to the correct person or extension and ensures that someone is answering on the extension before passing the caller
  • Demonstrates competency and proficiency with the electronic medical patient information system
  • Calls patients to schedule advanced and same day appointments and accurately enters new or follow-up information into the electronic medical patient information system
  • Maintains and updates any patient or telephone logs that may be requested
  • Explains services and operating hours; knowledgeable about services offered
  • Familiar with eligibility for reduced fees based on the most current guidelines
  • Completes patient eligibility and authorizations
  • Informs and guides patients to appropriate resources
  • Verifies eligibility and obtains authorizations.
  • Familiar with eligibility for reduced fees based on the most current guidelines
  • Interviews patients for eligibility for reduced fees based on the most current poverty guidelines, Medicaid and other special funded programs; refers patients to the Medicaid Program and assists them with the application process
  • Screens OB patients for presumptive eligibility for Pregnant Women (PEPW) and simplified Medicaid application
  • Understands the documentation required to substantiate the financial category of the patient and is able to articulate the requirements to the patient to obtain the necessary information
  • Obtains, verifies, and/or updates demographics and insurance information in the appropriate electronic patient health information systems
  • Achieves an accuracy rate of 98% on all demographic, insurance and charge entry information
  • Clearly articulates payment requirements with patient; Informs patients of deductibles, out-of- pocket expenses, co-payments, prior balances and percentage payables thus facilitating cash collections for identified services; communicates with Insurance Department, Billing Department and Financial Counselor as needed
  • Updates patient information into the electronic medical patient information system as needed
  • Supports the goals and mission of the company
  • Adheres to the safety policy of the company
  • Performs other duties as assigned from time to time


  • High School Graduate or GED equivalent. 

  • Ability to perform well in a high-volume environment.

  • Ability to function effectively under stressful situations.

  • Must be flexible, resourceful and able to troubleshoot.

  • Must be able to handle multiple projects simultaneously and set priorities.

  • Must maintain a professional demeanor and appearance at all time.

  • Bilingual (Spanish / English) is beneficial.

  • Must possess a current valid driver’s license for the State of Florida.

  • Excellent customer service expertise.

  • Minimum of six months of customer service experience in a high volume impact environment, preferably in a healthcare field.

  • IND123

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